Privacy Notice

Kent Coastal Concierge

Last updated: August 2026

Kent Coastal Concierge respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how Kent Coastal Concierge collects, uses, stores and protects your personal information when you visit our website, contact us, enquire about our services or become a client.

1. Who is Kent Coastal Concierge

Business name: Kent Coastal Concierge
Business owner: Clare Potten
Business location: Kent, United Kingdom
Email: hello@kentcoastalconcierge.com
Website: www.kentcoastalconcierge.com

For the purposes of UK data protection law, Kent Coastal Concierge is responsible for the personal information we collect and use.

2. Information we collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Address or property address where relevant to the services you request
Details about the services you are interested in
Information you provide when making an enquiry
Information relating to your property or lifestyle requirements where necessary to provide our services
Correspondence between you and Kent Coastal Concierge
Information required to provide services to you
Billing and payment information where you become a client
Information required to manage our client relationship
Website usage and cookie information

We only collect information that is reasonably necessary for the purpose for which it is being collected.

3. How we collect your information

We may collect personal information when you:

Submit an enquiry through our website
Contact us by email or telephone
Contact or interact with us through social media
Request information about our services
Become a client
Enter into a service agreement with us
Communicate with us during the provision of our services
Visit or use our website

We may also receive information from third parties where this is necessary to provide a service you have requested.

4. How we use your information

We may use your personal information to:

Respond to enquiries
Discuss and arrange our services
Prepare proposals, quotations and agreements
Provide services to you
Communicate with you about your services
Manage appointments and diary arrangements where applicable
Manage your property or other arrangements where you have instructed us to do so
Arrange or coordinate services on your behalf
Manage invoices and payments
Maintain business and financial records
Improve our website and services
Keep our website and systems secure
Comply with legal and regulatory obligations
Deal with complaints or disputes
Protect our business, clients and property from fraud, misuse or unauthorised access

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without providing appropriate information or obtaining consent where required.

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract
Where processing is necessary to enter into or perform a contract with you.

For example, we may need to use your contact details and service information to provide services you have requested.

Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

For example, we may use your information to manage enquiries, communicate with clients, maintain business records and improve our services.

Legal obligation
Where we are required to process information to comply with a legal or regulatory requirement.

Consent
Where you have given us clear consent to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

6. Sharing your information

We will not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide services to you.

This may include:

Website hosting and website providers
Email and communication providers
Accounting and invoicing software
Payment providers
IT and software providers
Professional advisers
Contractors or suppliers involved in delivering a service you have requested
Venues, event suppliers or other service providers where you have asked us to arrange or coordinate services on your behalf
Government, regulatory or law-enforcement bodies where we are legally required to do so

Where we use third-party service providers, we take reasonable steps to ensure that your information is handled securely and appropriately.

7. Client information

If you become a client of Kent Coastal Concierge, we may need to hold additional information to provide your requested services.

This may include information relating to:

Your property
Property access arrangements
Service requirements
Diary or appointment arrangements
Suppliers or contractors
Event arrangements
Travel or lifestyle arrangements
Emergency contact details where relevant

We will only collect and use information that is reasonably necessary for providing the services you have requested.

Where particularly sensitive information is required, we will take appropriate care to ensure that it is handled securely and only used where necessary.

8. How long we keep your information

We will only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements.

Different types of information may be retained for different periods.

For example:

Enquiry information may be retained for a reasonable period after your enquiry has been dealt with.
Client information will normally be retained for the duration of the client relationship and for an appropriate period afterwards.
Financial and accounting records will be retained for the period required by applicable law.

When information is no longer required, we will securely delete or dispose of it.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Under UK data protection law, you may have rights including:

The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exemptions.

If you would like to exercise one of these rights, please contact us at:

hello@kentcoastalconcierge.com

We will normally respond to a valid request within one month.

11. Marketing

We may occasionally contact existing clients or people who have expressed an interest in our services about Kent Coastal Concierge services where permitted by law.

You can ask us to stop sending marketing communications at any time.

We will not sell your information to marketing companies.

12. Cookies and website technologies

Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve our services.

Some cookies may be strictly necessary for the website to operate, while other cookies, such as certain analytics or marketing cookies, may require your consent.

For further information, please see our Cookie Policy.

13. Third-party websites

Our website may contain links to third-party websites, including social media platforms and service providers.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend checking the privacy notice of any third-party website you visit.

14. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be available at:

www.kentcoastalconcierge.com

15. Contact us

If you have any questions about this Privacy Notice or how we use your personal information, please contact:

Kent Coastal Concierge

Email: hello@kentcoastalconcierge.com

Website: www.kentcoastalconcierge.com

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: ico.org.uk

Telephone: 0303 123 1113

Kent Coastal Concierge
Property • Lifestyle • Executive Support